We believe that everyone deserves to have beautiful things that don’t cost the earth...or your pocket! Therefore if for any reason you are unhappy with your purchase, we offer free returns within 30 days of purchase.
- Email our customer experience team at firstname.lastname@example.org with your order number and the items you wish to return so a free returns postage label can be generated and emailed to you.
- Please your goods in the original DÉROCHE pouch and gift box. You may reuse the original outer packaging or a suitable alternative.
- Attach the return address label firmly to the outside of your parcel.
- Post within 10 days of receipt of your prepaid label email. Please allow 14 business days for your return to make its way back to us.
- Within 3 business days of receiving your return, we will send you a confirmation email advising that your item(s) have been received and processed.