The DÉROCHE headquarters are in Sydney, Australia. Once your order is placed, we will process the payment within 12 hours and your order will be fulfilled within 3 days if within Australia. Sydney metro deliveries arrive overnight or next day and deliveries to nearby cities within 2-3 days.
Do note, we do not currently ship to PO boxes.
International (200 countries worldwide)
All orders will receive a confirmation email when the order is placed and another email once it is fulfilled.
You can cancel an order within 12 hours of placing it. However, if we have fulfilled and shipped your order you cannot cancel.
All parcels sent by DÉROCHE's delivery partner Sendle are 100% carbon neutral.
Every parcel shipped has a unique order reference number and tracking link.
You can track your parcel via the link in the confirmation email or through the tracking page https://try.sendle.com/tracking using the 6 digit alpha-numeric tracking code.
If you have any further questions, please contact us at firstname.lastname@example.org and we’ll endeavour to get back to you within 24 hours.